The following terms and conditions represent the basis upon which driving lessons and courses are offered to you by your local Promotion instructor. Please note the contract for service (including driving lesson fees) is between yourself and your Promotion instructor. Each Promotion instructor operates his or her own driving school business under franchise from Promotion and has agreed to be bound by the following terms and conditions. The Promotion Booking Office is a separate entity which has been authorised to act as a booking agent for the members of the Promotion driving school franchise network.

A – About me I’m a self-employed driving instructor running my own driving school business.

B – You need to be Bothered – Learning to drive is expensive no matter who you go with, but the right attitude will save you money.

C – Cancelling/Covid – I need 48 hours (preferably more) notice if you want to cancel or move a lesson. My diary is usually ‘chocca’ and I could be denying another pupil the opportunity for a slot they desperately want. If the DSA cancel a test less than 24 hours before, your lesson fee is still payable to me. You may be able to claim this back from the DSA. I can’t be held responsible for tests or lessons cancelled by the DSA or as a result of bad weather.

Covid  – We will expect you the student, to inform your instructor as soon as you can if you are displaying any symptoms of the Covid – 19 virus in the last 7 days or have been in contact with anyone who has in the last 14 days. To enable us to plan & reduce the potential for abuse of this unprecedented situation, we reserve the right to enforce our 48 hour cancellation policy at the discretion of your instructors interpretation of each unique situation.

D – Disability – You must declare any medical condition that could impair your ability to drive. This will be treated with complete confidence, and will allow me to fulfill legal or moral obligations.

E – Eyesight – You must be able to read a number plate from 20.5m away (67 feet) by normal eyesight or using your glasses (if you usually wear them)

F – Forgotten things (left behind after lessons) – I’ll try & return any possessions, but when push comes to shove, I can’t accept liability for personal property left in my car

G – Going out the night before? You must be in a fit state to drive my car. I reserve the right to cancel a lesson (and will still expect full payment) if I suspect that you are under the influence of alcohol (or anything else).

H – Happy people learn better – I make lessons fun. I also have my fare share of nervous drivers but they seem happy enough no

I – Insurance – My lesson fee includes appropriate insurance cover whilst driving the school vehicle (as long as you’re licensed to drive, and are under direction of a DSA Instructor/examiner).

I – Infection/includes Virus– we at ‘Promotion School of Motoring’ don’t accept any responsibility to pupils potentially contracting Covid 19 in our presence. This right is waved by the pupil willingly getting into our teaching car.

J – Jargon – It’s my job to make driving simple so you learn quickly. I use a series of acronyms to help you remember things, but if you hear any jargon which you don’t understand, please shout at me!

K – Kommitment [spelling never has been a strength]… Learning to drive needs commitment. This means practice between lessons, and a willingness to take on loads of new information. I commit to making it fun you commit to turning up and learning.

L – Licence – You must bring your current license (either provisional or full) to the first lesson.

M – Mobiles…must be switched off before getting into the vehicle (safety reasons).

N – Nonsense… [to check you’re paying attention]

O – On time – If you’re not at our agreed meeting point within 10 minutes of the lesson start time, the lesson will be abandoned and you will be asked to pay for the abandoned lesson(s) before further lessons can be booked. If we are late (e.g. heavy traffic) I will use my own fair discretion to ensure that we make up any time lost. (Pupils are requested to allow up to an extra 30 minutes to account for this either side of their lesson.

P – Payment – all lessons must be prepaid including “Pay – as – Go” lessons, at least seven working days ahead of the scheduled lesson, allowing more time if possible. Where an intensive course or Block bookings are booked, full payment is needed again seven working days before hand , by cash or cheque (bank card details on reverse of cheque please).

Q – Quality – We are always keen to understand whether you’re happy with the service – after all you’re the customer. Please tell me if you spot anything that you feel didn’t go so well for you so I can improve on this. If unhappy with any of your driving lessons, any refund is at the discretion of your instructor. They must deem the request to be a reasonable one based on firm evidence!

R – Referrals/Refunds – If you refer a pupil to me I will reward you with a free One & a Half-hour lesson once the
referred pupil has completed 9 lessons – reliably. We will refund the pupil after 1st lesson if they are not satisfied on the condition the head instructor agrees with there complain, this is at his discretion. This can only claim by ringing Darren Jackson Owner of Promotion on 07846318998 within 24 hour after the lesson has taken place.

S – Signing up – please sign the dotted line at the end…

T – Test Results – Whilst we have a great first time pass rate, we offer no guarantees that you will pass first time (or second, or third..). The UK driving test has so many variables (weather, traffic, acts of god, which side of bed you got out of that morning), that you may not achieve success when you would have hoped. Please see Mock Test information below – this is highly recommended.

If at first you don’t succeed, we can problem-solve very effectively to help improve your chances next time.

T – Time Limit to Freeze Block Bookings/Voucher Redemption – If you’ve bought over 2 hours of Driving lessons in advance, there is a 3 calendar month time limit in which those credits will be frozen before it is deemed they are void and the cash will be forfeit to Promotion School of Motoring. Any moneys returned will incur a £30 Admin Fee. Vouchers must be redeemed within 3 months of purchase or they will be deemed void.

U – Using my motor – I reserve the right to withdraw the use of my car for your driving test, if in my opinion, you are still not ready for test (or your driving is potentially or actually dangerous).

V – Variations in lesson fees – I reserve the right to change my hourly rate in line with the market. You will always receive a minimum of 2 weeks’ prior notice of such changes for pay as you go lessons. Where you have block-booked for lessons and prepaid for six hours or more, the next batch of lessons will be at the new hourly rate.

W/X – Wobblies/Extenuating circumstances – If your child/dog eats your cash point card or you haven’t been paid this week, whilst I’ll be very symathetic, I must still ask you to pay for your lessons. You wouldn’t order a Macky D’s and expect them to let you off now would you? My business is no different.

Y – Yes – I do like country music..

Z – Zebra [to check you’re still awake]

Mock Test – Test ready:

Pro-motion – Actively encourages all pupils to make use of our mock test service. Its a great way to prepare you for the real test and means you dont have to learn the hard way on the day of your test. Our mock is conducted in place of a usual lesson, by your instructor and provides a fair assesment of your test standard.

  • Passing a mock test is not a guarantee that you will perform well on the day of your real test. In the event you pass your mock driving test(s) but fail your 1st real driving test, your Pro-motion instructor will review reasons for failure and create an updated learning plan for you.
  • Before taking your 2nd test, you must meet the required standard in assessment lessons with your instructor and he/she may recommend further mock tests with Pro-motion (on an individual case basis), so we are satisfied that you are at test standard. Mock tests are conducted in place of normal lessons at the usual lesson fee.
  • Your Pro-motion instructor is entitled to refuse further mock tests and suspend any subsequent test booked, if he/she feels there are still areas of your driving performance that need work. For example, consistent failures in parallel parking or judgement at roundabouts.
  • The ‘2nd Test on us’ is a one-off offer, so your Pro-motion Instructor and not the driving school will only pay for your 2nd driving test. In the unlikely event you fail your 2nd test, our instructor will not pay for subsequent attempts, however we will continue to support you with our mock test service to help you further in subsequent attempts.
  • If you are unhappy with how your mock test was conducted, please report it immediately to our Principal Instructor on 07846 318998. If you wait until after you have taken your real driving test, we cannot provide a refund or offer any further concession.
  • If you are a new pupil joining us from another school at short notice before your driving test, there may not be sufficient time to schedule a mock driving test. There may be other learning priorities for you which we feel need to take priority. The way in which you have been taught the syllabus may mean that we cannot correct previous instructor omissions within the time available before your test or the instructor simply may not have enough free diary time.
  • Before taking a mock test you should be fully competent on at least 80% of the driving test routes in your chosen test area. Your instructor will maintain a record of competency across the syllabus and test route knowledge, and will share it with you well in advance of a mock driving test.

Test & Learn cycle – the best way

Becoming stronger through mock tests is the best way to learn. It makes best use of your lesson fees AND builds confidence. Seeing your mock test report in black and white helps you face up to weaknesses and makes you a far better driver.

Your Pro-motion instructor will always use official driving test routes on a mock test, but as your level of driving improves, he/she may increase the difficulty of the mock test by including extended test route options, to challenge drivers more fully in preparation for their test.

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